Your Privacy

 

Euphonia AI Privacy Policy

Last Updated: March 19, 2025

1. Scope of This Privacy Policy

Your privacy is important to us. This Privacy Policy applies to the collection, use, and protection of personal information when you:

  • Visit our website at www.euphonia.ai
  • Use our web application at app.euphonia.ai
  • Engage with our services via live voice conversations, including AI-powered and human-assisted interaction.  

By accessing or using any of these platforms, you consent to the practices described in this policy.

2. Information We Collect

Personal Information:

We may collect personal information such as your name, email address, phone number, and other contact details when you register on our site, subscribe to our newsletter, or contact us.

Usage Data:

We automatically collect information about your interactions with our website, application, and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to collect data about your browsing activities and preferences.

Voice-Based Interactions and Audio Processing:

Many user interactions with our services occur through live voice conversations. In order to provide and improve our services, we may process:

  • Live-streamed voice audio for real-time transcription and service enhancement.
  • Transcription data generated from these conversations.
  • Metadata related to interactions, such as timestamps and call durations.

3. How We Use Your Information

To Provide and Improve Our Services:

We use the collected information to enhance your experience, personalize content, and improve our offerings.

Communication:

We may use your contact information to send you updates, newsletters, and promotional materials. You can opt out of these communications at any time.

Analytics:

We use analytics tools to understand how users interact with our platforms, which helps us improve user experience and optimize our services.

Security and Fraud Prevention:

We use your information to protect our platforms and users from fraudulent activities and to enhance security measures.

Processing Voice Data for Service Delivery and Enhancement:

To deliver and improve our services, we may stream live voice audio to third-party providers. These third-party services convert speech to text in real-time to enable functionality such as:

  • Automated transcription and text processing.
  • Enhancing AI-generated responses and interaction quality.
  • Service optimization and performance monitoring.

4. Information Sharing

Third-Party Service Providers:

We may share data with third-party service providers who assist us in operating our website, application, and services.

AI and Non-AI Technology Vendors:

We may share user-generated data (such as voice streams and transcriptions) with vendors that provide essential services, including:

  • Processing and transcribing live voice conversations.
  • Generating AI-powered responses.
  • Providing cloud-based data storage and processing infrastructure.

Data Anonymization and Protection:

Where feasible, we take steps to anonymize or pseudonymize data before sharing it with third-party vendors.

Third-Party Provider Standards:

We work with service providers that employ generally accepted industry practices to safeguard data. However, we do not control the policies of these third parties.

Legal Requirements:

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security

We implement security measures to protect your personal information. However, no method of transmission over the internet, electronic storage, or live communication is completely secure. While we use commercially reasonable means to safeguard data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website and web application use cookies to enhance user experience.

Managing Cookies:

You can control and delete cookies via browser settings. However, disabling cookies may affect certain functionalities.

7. Third-Party Links

Our platforms may contain links to third-party sites. We are not responsible for their privacy practices.

8. Your Rights

You have the right to access, update, and delete your personal information. To exercise these rights, please contact us.

AI and Non-AI Data Processing Opt-Out:

If you wish to opt out of data processing by AI or non-AI third-party service providers, please contact us. Opting out may limit functionality.

9. Your Consent

By using our website, web application, or live voice services, you consent to this privacy policy.

10. Changes to Our Privacy Policy

We may update this privacy policy from time to time. It is your responsibility to review updates.

11. Contact Us

If you have any questions, please contact us at support@euphonia.ai.